Due Date 04 July 2023

JOB SUMMARY:

To receive visitors, and direct them to appropriate offices as well as manage the switchboard and respond to enquiries, providing basic information on the organization and its services.

POSITION REQUIREMENTS

Education: BGCSE certificate equivalent from a recognized institution.

Experience: Experience in direct entry, basic computer skills and switchboard experience will be essential. Understanding of BAMB products and services

Competencies:

• Achievement of work targets
• Proactive and Initiative
• Appearance
• Interpersonal skills
• Customer Service Orientation
• Integrity
• Punctuality
• Procedural Awareness and Time Management

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The receptionist plays a vital role in the smooth running of any organization. They are often the first person that clients and visitors encounter when they enter a company’s premises. The receptionist is responsible for welcoming guests, providing information about the company, and directing clients and visitors to the appropriate departments. In Botswana organizations, the receptionist is also expected to be proficient in Setswana, the national language, as well as be able to communicate effectively in English.

This is particularly important considering the diverse population in Botswana, where different languages are spoken. In addition to these linguistic skills, the receptionist in Botswana is also expected to be knowledgeable about the culture of the country and its customs. This is because they are often the first person to interact with visitors and clients from other countries. As such, they must be able to answer any questions that may arise and provide guidance on the appropriate cultural practices. Apart from the primary task of managing the front desk and directing clients and visitors, the receptionist in Botswana is also expected to have other administrative abilities.

They must be able to perform tasks such as managing incoming and outgoing mail, scheduling appointments, answering phone calls and transferring them to the relevant department, keeping the reception area tidy and well-organized, and registering visitors and clients. Furthermore, a good receptionist in Botswana must have excellent interpersonal skills.

They must be approachable, friendly, and professional when interacting with clients and visitors. They must also possess strong problem-solving skills and be able to multitask efficiently in a fast-paced work environment. In conclusion, the receptionist role in Botswana organizations is a crucial one that requires a range of skills, including linguistic proficiency, cultural awareness, and administrative capabilities. The receptionist serves as the face of the organization and plays an integral part in providing excellent customer service to clients and visitors.